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Terms Conditions

These terms set out how you use Hay Bhaji — account access, wallet deposits via bKash, Nagad and Rocket, gameplay, withdrawals and support. We built this for Bangladesh, and availability depends on your local law and eligible regions.

Account access rulesWallet deposit termsGameplay conditionsWithdrawal verificationSupport contact paths

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POLICY TRANSPARENCY

How We Handle Terms Compliance

We manage these terms through clear account rules, payment-rail verification and support escalation paths. Your account activity is logged for security and dispute resolution; we retain records as long as your account is active and for a period after closure as required by our operational policies. If you want to review your account history, request a copy of your data or close your account, contact support with your account ID and verification details. We do not share your account information with third parties except where necessary to process payments, comply with legal requests or prevent fraud.

Account Rules

Your account is personal; sharing login details, running multiple accounts or using automated tools breaches these terms and can result in suspension. We verify identity at registration and periodically during your use of the platform.

Payment Verification

Deposits via bKash, Nagad, Rocket and bank transfer are logged and reconciled with your account wallet. For withdrawals, we check the receiving wallet matches your verified payment method; mismatches trigger a manual review.

Dispute Process

If you disagree with a decision — a declined withdrawal, a closed account or a forfeited bonus — contact support with details. We review disputes internally and respond with our reasoning; most issues are resolved at this stage.

Data Requests

You can request a copy of your account data, ask for corrections or request account closure at any time. Reach support with your verification details; we process data requests within a reasonable timeframe and confirm once complete.

How These Terms Apply

Hay Bhaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Hay Bhaji operates a mobile-first platform for users in eligible regions where local law permits online casino and sports-betting access. When you open an account, you confirm you meet the minimum age requirement in your jurisdiction and accept these terms in full. We reserve the right

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to verify your identity, request additional documentation and suspend or close accounts that breach these conditions or attempt fraudulent activity. Deposits via bKash, Nagad, Rocket and other listed payment methods are subject to the limits and processing rules shown in your account wallet. Withdrawals require identity
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verification; we aim to process requests promptly, but timing depends on your payment rail and any additional checks we need to run. Gameplay on slots, live tables and sportsbook markets is governed by the rules published by each game provider; we display those rules in the
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lobby where the provider exposes them. Bonuses, promotions and rewards carry their own terms, shown on the promo board when you claim them. We may update these terms from time to time; continued use of the platform after an update means you accept the revised version.
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If any part of these terms conflicts with local law in your region, that part does not apply, and the rest remains in force. For disputes, contact our support team first; we will work to resolve issues directly before any formal process begins.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS SUPPORT

Get Help with Terms

If you have questions about these terms — account eligibility, wallet rules, verification steps or any clause you want clarified — reach our support team. We handle Bangladesh queries through live chat, email and phone; response times vary by channel, and we prioritise account-access and payment issues.

Live Chat Open the chat widget in the lobby footer; our team responds during active hours and can walk you through specific terms clauses, verification requirements or account restrictions in real time.

Email Support Send your query to the address shown in account settings; include your account ID and a clear description of the terms question. We reply within one business day for most inquiries.

Phone Line Call the Bangladesh support number listed in your account; our agents can explain terms, confirm eligibility and help you understand withdrawal verification or bonus conditions over the phone.

Common Terms Questions

You must meet the minimum age requirement in your jurisdiction and reside in a region where local law permits online casino and sports-betting access. We verify identity at registration and may request additional documentation later.

We may suspend your account, forfeit balances associated with the breach or close your account permanently. Common breaches include running multiple accounts, sharing login details, using automated tools or providing false information during verification.

We may update these terms from time to time; when we do, we post the revised version and note the change date. Continued use of the platform after an update means you accept the new terms.

If you want to close your account and withdraw your balance, contact support. We process the withdrawal according to our standard verification steps; disagreeing with a clause does not waive verification requirements or payment-rail rules.

Bonus and promotion terms sit alongside these general conditions; both apply. If a bonus rule conflicts with a general term, the bonus-specific rule takes precedence for that promotion only; the general term still governs the rest of your account activity.

If any part of these terms is unenforceable under your local law, that part does not apply to you, and the remaining terms stay in force. Availability of the platform depends on your local law and eligible regions.

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