Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash and Nagad deposits, verify withdrawals and keep the lobby secure. This policy walks through what we store, why we need it and how you control it.

Account securityPayment data protectionDevice access controlsWithdrawal verificationData request support
Hay Bhaji How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what we have on file, correct outdated details or request deletion, our support desk handles privacy queries the same way we handle payment questions. Use live chat for instant replies during business hours, email for detailed requests with attachments, or check the account settings panel to download your own activity logs and update contact preferences directly.

Live Chat Open the chat widget from any page, select privacy request and our team will verify your account with your registered phone number before walking you through the data we hold and your options for correction or removal.
Email Support Send your data access or deletion request to our support inbox with your registered phone number and account username so we can match your identity, then we will respond with the information or confirmation within the timeframe local regulations require.
Account Settings Log in and navigate to privacy controls where you can download a copy of your betting history, payment logs and session records, toggle marketing consent on or off, and update your email or phone number without contacting support.
DATA PRACTICE

Security and Retention Standards

We encrypt payment wallet numbers and session tokens so even our internal logs show only masked identifiers. Account passwords are hashed and never stored in plain text. Withdrawal verification requires both your account PIN and an OTP sent to your registered phone, adding a second layer before funds leave your balance. We review access logs regularly to spot login attempts from new devices or unusual locations, then prompt you to confirm before allowing the session.

Payment Encryption

bKash, Nagad and Rocket wallet identifiers are encrypted in transit and at rest, and our payment gateway sees only the transaction amount and a hashed reference so your full wallet number stays hidden from third-party processors.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices; advertising cookies are only set if you consent, and you can revoke that consent or clear all cookies from your browser settings anytime.

Data Retention

Active accounts keep full history for your reference; closed accounts are archived for the period local regulations specify, then betting logs and payment records are anonymized and transaction identifiers are permanently deleted from our live database.

Access Control

Only account verification and payment operations staff can view personal details, and every lookup is logged with a timestamp and reason code so we can audit who accessed your information and when if you request a review.

Common Privacy Questions

We collect your phone number for login verification, your chosen payment wallet details for bKash, Nagad or Rocket deposits, and basic device information like IP address and browser type to secure your session and detect unusual access patterns.

Yes, log into account settings and download your activity report which includes betting history, deposit and withdrawal records, session timestamps and marketing preferences, or contact support to request a full data export in a readable format.

Click the unsubscribe link in any email footer or log into your account, navigate to notifications and toggle off promotional messages; you will still receive essential account alerts like withdrawal confirmations and security notices.

Our payment gateway receives only the transaction amount and a masked wallet reference to process your bKash, Nagad or Rocket deposit; we never share your full wallet number, account balance or betting history with third-party advertisers or data brokers.

We archive closed accounts for the retention period local regulations require, typically to resolve disputes or comply with financial reporting rules, then we anonymize betting logs and permanently delete personal identifiers like phone numbers and wallet details.

Change your password immediately from account settings, review recent session logs to spot unfamiliar devices or locations, then contact live chat support so we can lock your account, investigate the access and help you secure your registered phone and wallet.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.